Quick Fact: During Flipkart’s Big Billion Days sale, the company processed over 36 laks messages through its WhatsApp chatbot, “Big B”, and approx 1.3 lakh unique conversations were initiated through it.
Hire Mobile App DeveloperFact Check:
- Swiggy’s WhatsApp campaigns achieved a 2.3x higher click-through rate (CTR) compared to traditional email campaigns.
Important Reminder
The product ratings provided are fair, unbiased, and represent average scores from G2, Capterra, and SoftwareAdvice. Pricing and features may change over time.
Pro-Tip
Don’t be afraid to let your intelligent virtual assistant learn from real conversations. The more it interacts, the better it gets at helping your customers—and that means less stress for you and a smoother experience for them.
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Increase in task automation efficiency was found with AI agents compared to traditional RPA solutions, according to a survey by ControlHippo.
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18%
focus on self-service options
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focus on self-service options
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focus on self-service options
Key Takeaways:
- RCS is an advanced messaging protocol that enriches SMS with rich media, interactivity, and more engaging content.
- RCS improves customer engagement through interactive elements like images, videos, and buttons, making messages more dynamic and appealing.
- Unlike traditional SMS, RCS allows for branded messages and rich content, offering a more immersive experience for users.
- RCS enables businesses to use chatbots and automated responses, providing instant support and improving customer service efficiency.
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of professionals recognize AI’s role in predicting customer behavior.
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of professionals recognize AI’s role in predicting customer behavior.
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of professionals recognize AI’s role in predicting customer behavior.
sales@vrinsofts.com